The 2024 workplace is increasingly adopting AI and generative AI tools like ChatGPT, with over half of companies now using them. These technologies are enhancing productivity and providing new insights, though concerns about regulation and job security persist. However, these issues are expected to stabilize as more organizations and individuals learn to use AI effectively, especially with proper training and guidelines.
In practical applications, companies like JLL are integrating AI into their workflows for efficiency. For example, JLL’s proprietary ChatGPT version, tailored with in-house data, aids in handling time-consuming tasks, allowing employees to focus on high-level, client-centered work. This was particularly evident when JLL needed to quickly analyze survey data for a client’s transition to a hybrid workplace model, where AI helped in swiftly identifying patterns and directions, freeing up time for deeper analysis and planning.
AI is also being used for collaborative brainstorming and idea generation, apart from statistical and regression analysis. However, using AI effectively requires clear instructions and understanding of its limitations. Shorter project timelines mean higher client expectations, and while AI can expedite tasks like data parsing, human oversight remains crucial for accuracy and relevance.
Training in AI is becoming a valuable skill, with some companies offering it as a retention perk. As AI tools improve and become more familiar, they are poised to become essential in workplaces, much like email.
